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Showing posts with label mediocrity. Show all posts
Showing posts with label mediocrity. Show all posts

Monday, July 8, 2019

Let’s talk economy – the sequel of education

I WAS not done the last time, so let’s continue our talk about the economy.

In the last article, I wrote that we must spend our way out of the recession and we must act now. We have to spend it on the right things, for the right reasons, using the right people, at the right value.

In the ’80s, we spent on massive highway infrastructure and got ourselves out of the recession. As I said, today we need a different solution that will hit various sectors that will have an overall impact not just on themselves, but also our fundamental way of life.

Where then shall we stake our economic salvation to spark growth in our economy and blaze a path to recovery of the Malaysian nation as a progressive one that will pave our way to be developed?

I say we build on education. Fundamental education. We reform, revamp and rebuild our education infrastructure, systems, administration and human resources. To be specific, primary and secondary education.

Think about it – the East Coast Rail Link (ECRL) is to be built at a cost of RM44bil. Imagine the number of people, companies and all and sundry subsectors that will benefit from a massive capital investment like this in education, not just in the short term but in the long term as well.

Today, Malaysia has in actual fact, a dilapidated, outdated and obsolete – primary and secondary – education infrastructure and system. Our administration and human resources are geared towards upholding this obsolete education model. We need a full revamp and rebuild.

Most public schools are in shambles – old and poorly constructed and poorly maintained buildings; run-down facilities with no air conditioning in this tropical climate. Basically, the hardware of our schools needs a total replacement.

We also need a full revamp of the teaching software – the administration and teaching human re­sour­­ces currently operating our education system. Over the last 30 years, our obsession with seemingly racist policies and religious fundamentalism has produced an ethnic and religious-centric education system, curriculum and teaching profession and administration that is not capable of producing a scientifically and technologically advanced and humanistic progressive majority.

Why else would we have people in government and authority making stupid pronouncements that liberalism and pluralism are dangers to our society?

If you don’t believe our education is so bad, I give you Exhibit No.1: a public university that proclaims so-called religious-based “scientific findings” such as that the various geological age of the Earth did not happen. And you know your education system is in trouble when your professors start theorising that dinosaurs were actually ‘djinns’.

We need a complete revamp of curriculum – what should be taught and not taught in our public schools and who are really qualified to be teachers and administrators for the education of our children. And we need new, well-designed and well-operated places for them to learn in.

For half of the ECRL budget, say RM20bil, we can start the investment and pump-prime the economy beyond our wildest dream. In addition, this spending will fundamentally change the majority of our society to one that is modern and progressive instead of the one we have today, backwards and inward-looking.

It would be something we could call The Great Malaysian Education Revamp Investment.

I would take this initiative away from the current Education Ministry. A ministry that has produced this failed education system cannot be entrusted to carry out a revamp of this nature. An academic, especially one who is steeped in an education based on religious beliefs, is not equipped to lead a major reformation and capital investment initiative. This is a major professional corporate-level investment initiative.

It has to be carried out by a select group of corporate and education professionals supported in the team by various governmental functions on-loan from ministries such as Works, Finance and Legal. This must be a one-stop centre special projects task force. This task force should be separated into

two segments, namely Education Reform and Infrastructure Rebuild.

It is really not that difficult to see what kind of schools we need, both in terms of infrastructure and curriculum. Go to the international schools in this country which cater primarily for children of first world countries – get their blueprint, work with them to understand why they do what they do and implement them.

Look at their infrastructure, see what they have as teachers, what and how they teach, their content and curriculum, and how they administer – and copy them.

If you want to become develop­ed, follow those who already are. Life is that simple.

To all you ethnocentric and na­­tiona­listic purveyors of such pride, I have this reminder. You do not go to Nasa and say, “Show me how to build the Saturn V rocket so I can get to the moon and then decide I need to modify its fuel mixture because I need the ingredients to reflect the national identity.”

That doesn’t work. You will be blown to pieces at the launchpad, which is exactly what happened to our education system the day we decided to do that. You want to reflect national identity? Don’t change the fuel. Paint the fuel tanks with our flags, that’s all.

I hope people get the hint.

Hence, this is what we should be investing in – a developed educational infrastructure, curriculum, teaching resources and a small but efficient administrative capability of international standards. Let’s spend tens of billions on it as capital investment. The rewards will be astronomical and will be far reaching all the way into generations.

It will fundamentally change our society. Imagine international schools for our public school system for primary and secondary education. Imagine the society that creates. Imagine, imagine!

So you may ask, what then should we do with our current infrastructure and resources? You do not move from your house in the ghetto to a spanking new bungalow in the suburbs and bring along your old furniture, do you? You transition only the ones that can fit into this new home and leave behind all the rest.

Sounds harsh? Of course it is. If something or someone is capable enough to be part of a developed infrastructure and resources, you test them and take it with you. If they don’t, you leave them behind. Eventually, close them down one by one until the entire ghetto is gone. Then you bulldoze all of them down.

Some will say that what I am saying is utopian, idealistic or not achievable. Here is my answer to that. Look around the world. Don’t look around underneath our tempurung. Changes are everywhere and they are coming fast. This is the 21st century. You either get on with it or you are going to be left behind. Industries are closing down and being replaced by those we never even imagined before. Never imagined.

Where are the telephone operators at the exchanges today? They don’t exist anymore. Anybody using landline phones in homes lately? Are we holding a telephone or a camera? Or is it a miniature laptop or a recorder or a photo album or ... oh well. I don’t know what it is anymore. Cry all you want, but the taxi industry is going to cease to exist. Satellite TV? Wait till 5G comes along.

Disruptions in industries are the norm. In the 21st century, it is moving at breakneck speed. Sometimes I wonder how long general medical practitioners or pharmacists, as we know them today, can survive, or even conveyancing legal practitioners.

Education is not a sacred cow, especially if we want our nation to survive. We either get on with the programme or we wait for our time to perish like that proverbial frog in the slow-boiling pot.

We must change or die. Going back to economics, we are actually living precariously on borrowed time on the credit of our oil money. The other parts of our economy chip in here and there, but it’s very much oil money today. We need to change that narrative now and produce citizens who can compete and create new economies for the 21st century.

We cannot have this education system that turns our people into sheep, rather than thought-provo­king industry creators and innovators. We need to stop this nonsense.

If we continue on this path, we will see the collapse of our civilisation. Sounds alarmist? No, I am being a realist. People complain that our university graduates are still earning starting salaries of those about 20 years ago. It’s true, but it’s not the employers’ fault. As Bill Clinton used to say, “It’s the economy, stupid.”

The economy will pay what its cost structure can stand for it to be viable. You can fix a minimum wage but if it cannot sell because no one can afford to pay for it, it will close down. And then no one gets paid. There is a reason the Human Resources Minister suggested that we look at African labour.

This is because our other neighbours’ wages have risen to that of what we pay that they don’t have to come to work here anymore. This is because our economy has not grown with the growth of our population, that’s why.

The signs are all there to see, but we refuse to see it. The worse thing is, our civil service and government-­linked company sub-economies have artificially provided shelter and complacency among the majority population, fully financed by taxpayer debts and diminishing oil money. I guarantee you that the retorts to this article, as was to many of my articles, will come from such subsidised mindsets.

Today in Malaysia, mediocrity and unproductivity is rewarded. This cannot, and will not, last for long. We need to change our condition. That change must come with education. Since our economy needs vigorous pump-priming, we might as well go all in with massive investment in education. And in that, we need a true revamp and rebuild of our education.

Let’s just do it.

Siti Kasim is a proud liberal, a non-conformist and a believer in the inalienable rights of individuals to choose their own path as long as no harm is caused to others.

The views expressed here do not necessarily reflect those of Sunday Star

Source link 



Related posts:

Let’s go back to basics

Malaysian mediocre education system and quota: The Endgame


Can you spare a minute to look at this? http://chng.it/bbZwKBNg 1⃣ 网民重启老马当教长运动 2⃣支持者秒速联署反映惊人 3⃣这匹马不行就换另一匹马 4⃣你签署了吗?

Malaysia's education policy must champion Meritocracy instead of Mediocrity system

Meritocracy Vs. Mediocrity

  Move away from a culture of mediocrity! Who does Malaysia belong to?



Declining performance of Malaysia's civil service, World Bank report


Learn more:

Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin on Reimaging Malaysia Education


https://youtu.be/FVnBpckzi5U

Let’s talk economy – the sequel of education

I WAS not done the last time, so let’s continue our talk about the economy.

In the last article, I wrote that we must spend our way out of the recession and we must act now. We have to spend it on the right things, for the right reasons, using the right people, at the right value.

In the ’80s, we spent on massive highway infrastructure and got ourselves out of the recession. As I said, today we need a different solution that will hit various sectors that will have an overall impact not just on themselves, but also our fundamental way of life.

Where then shall we stake our economic salvation to spark growth in our economy and blaze a path to recovery of the Malaysian nation as a progressive one that will pave our way to be developed?

I say we build on education. Fundamental education. We reform, revamp and rebuild our education infrastructure, systems, administration and human resources. To be specific, primary and secondary education.

Think about it – the East Coast Rail Link (ECRL) is to be built at a cost of RM44bil. Imagine the number of people, companies and all and sundry subsectors that will benefit from a massive capital investment like this in education, not just in the short term but in the long term as well.

Today, Malaysia has in actual fact, a dilapidated, outdated and obsolete – primary and secondary – education infrastructure and system. Our administration and human resources are geared towards upholding this obsolete education model. We need a full revamp and rebuild.

Most public schools are in shambles – old and poorly constructed and poorly maintained buildings; run-down facilities with no air conditioning in this tropical climate. Basically, the hardware of our schools needs a total replacement.

We also need a full revamp of the teaching software – the administration and teaching human re­sour­­ces currently operating our education system. Over the last 30 years, our obsession with seemingly racist policies and religious fundamentalism has produced an ethnic and religious-centric education system, curriculum and teaching profession and administration that is not capable of producing a scientifically and technologically advanced and humanistic progressive majority.

Why else would we have people in government and authority making stupid pronouncements that liberalism and pluralism are dangers to our society?

If you don’t believe our education is so bad, I give you Exhibit No.1: a public university that proclaims so-called religious-based “scientific findings” such as that the various geological age of the Earth did not happen. And you know your education system is in trouble when your professors start theorising that dinosaurs were actually ‘djinns’.

We need a complete revamp of curriculum – what should be taught and not taught in our public schools and who are really qualified to be teachers and administrators for the education of our children. And we need new, well-designed and well-operated places for them to learn in.

For half of the ECRL budget, say RM20bil, we can start the investment and pump-prime the economy beyond our wildest dream. In addition, this spending will fundamentally change the majority of our society to one that is modern and progressive instead of the one we have today, backwards and inward-looking.

It would be something we could call The Great Malaysian Education Revamp Investment.

I would take this initiative away from the current Education Ministry. A ministry that has produced this failed education system cannot be entrusted to carry out a revamp of this nature. An academic, especially one who is steeped in an education based on religious beliefs, is not equipped to lead a major reformation and capital investment initiative. This is a major professional corporate-level investment initiative.

It has to be carried out by a select group of corporate and education professionals supported in the team by various governmental functions on-loan from ministries such as Works, Finance and Legal. This must be a one-stop centre special projects task force. This task force should be separated into

two segments, namely Education Reform and Infrastructure Rebuild.

It is really not that difficult to see what kind of schools we need, both in terms of infrastructure and curriculum. Go to the international schools in this country which cater primarily for children of first world countries – get their blueprint, work with them to understand why they do what they do and implement them.

Look at their infrastructure, see what they have as teachers, what and how they teach, their content and curriculum, and how they administer – and copy them.

If you want to become develop­ed, follow those who already are. Life is that simple.

To all you ethnocentric and na­­tiona­listic purveyors of such pride, I have this reminder. You do not go to Nasa and say, “Show me how to build the Saturn V rocket so I can get to the moon and then decide I need to modify its fuel mixture because I need the ingredients to reflect the national identity.”

That doesn’t work. You will be blown to pieces at the launchpad, which is exactly what happened to our education system the day we decided to do that. You want to reflect national identity? Don’t change the fuel. Paint the fuel tanks with our flags, that’s all.

I hope people get the hint.

Hence, this is what we should be investing in – a developed educational infrastructure, curriculum, teaching resources and a small but efficient administrative capability of international standards. Let’s spend tens of billions on it as capital investment. The rewards will be astronomical and will be far reaching all the way into generations.

It will fundamentally change our society. Imagine international schools for our public school system for primary and secondary education. Imagine the society that creates. Imagine, imagine!

So you may ask, what then should we do with our current infrastructure and resources? You do not move from your house in the ghetto to a spanking new bungalow in the suburbs and bring along your old furniture, do you? You transition only the ones that can fit into this new home and leave behind all the rest.

Sounds harsh? Of course it is. If something or someone is capable enough to be part of a developed infrastructure and resources, you test them and take it with you. If they don’t, you leave them behind. Eventually, close them down one by one until the entire ghetto is gone. Then you bulldoze all of them down.

Some will say that what I am saying is utopian, idealistic or not achievable. Here is my answer to that. Look around the world. Don’t look around underneath our tempurung. Changes are everywhere and they are coming fast. This is the 21st century. You either get on with it or you are going to be left behind. Industries are closing down and being replaced by those we never even imagined before. Never imagined.

Where are the telephone operators at the exchanges today? They don’t exist anymore. Anybody using landline phones in homes lately? Are we holding a telephone or a camera? Or is it a miniature laptop or a recorder or a photo album or ... oh well. I don’t know what it is anymore. Cry all you want, but the taxi industry is going to cease to exist. Satellite TV? Wait till 5G comes along.

Disruptions in industries are the norm. In the 21st century, it is moving at breakneck speed. Sometimes I wonder how long general medical practitioners or pharmacists, as we know them today, can survive, or even conveyancing legal practitioners.

Education is not a sacred cow, especially if we want our nation to survive. We either get on with the programme or we wait for our time to perish like that proverbial frog in the slow-boiling pot.

We must change or die. Going back to economics, we are actually living precariously on borrowed time on the credit of our oil money. The other parts of our economy chip in here and there, but it’s very much oil money today. We need to change that narrative now and produce citizens who can compete and create new economies for the 21st century.

We cannot have this education system that turns our people into sheep, rather than thought-provo­king industry creators and innovators. We need to stop this nonsense.

If we continue on this path, we will see the collapse of our civilisation. Sounds alarmist? No, I am being a realist. People complain that our university graduates are still earning starting salaries of those about 20 years ago. It’s true, but it’s not the employers’ fault. As Bill Clinton used to say, “It’s the economy, stupid.”

The economy will pay what its cost structure can stand for it to be viable. You can fix a minimum wage but if it cannot sell because no one can afford to pay for it, it will close down. And then no one gets paid. There is a reason the Human Resources Minister suggested that we look at African labour.

This is because our other neighbours’ wages have risen to that of what we pay that they don’t have to come to work here anymore. This is because our economy has not grown with the growth of our population, that’s why.

The signs are all there to see, but we refuse to see it. The worse thing is, our civil service and government-­linked company sub-economies have artificially provided shelter and complacency among the majority population, fully financed by taxpayer debts and diminishing oil money. I guarantee you that the retorts to this article, as was to many of my articles, will come from such subsidised mindsets.

Today in Malaysia, mediocrity and unproductivity is rewarded. This cannot, and will not, last for long. We need to change our condition. That change must come with education. Since our economy needs vigorous pump-priming, we might as well go all in with massive investment in education. And in that, we need a true revamp and rebuild of our education.

Let’s just do it.

Siti Kasim is a proud liberal, a non-conformist and a believer in the inalienable rights of individuals to choose their own path as long as no harm is caused to others.

The views expressed here do not necessarily reflect those of Sunday Star

Source link 



Related posts:

Let’s go back to basics

Malaysian mediocre education system and quota: The Endgame


Can you spare a minute to look at this? http://chng.it/bbZwKBNg 1⃣ 网民重启老马当教长运动 2⃣支持者秒速联署反映惊人 3⃣这匹马不行就换另一匹马 4⃣你签署了吗?

Malaysia's education policy must champion Meritocracy instead of Mediocrity system

Meritocracy Vs. Mediocrity

  Move away from a culture of mediocrity! Who does Malaysia belong to?



Declining performance of Malaysia's civil service, World Bank report



Learn more:

Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin on Reimaging Malaysia Education


https://youtu.be/FVnBpckzi5U

Saturday, June 1, 2019

TNB blames technical glitch! Explain discrepanccies in bills, TNB told

https://www.thestar.com.my/news/nation/2019/06/01/tnb-blames-technical-glitch/?jwsource=cl

https://youtu.be/M-Vm6k1Xud4

TNB to investigate complaints, urges consumers to lodge reports ...



KUALA LUMPUR: Tenaga Nasional Bhd (TNB) has admitted that a recent technical glitch is among the reasons for the sudden surge in utility bills.

TNB president and chief executive officer Amir Hamzah Azizan, who held a press conference yesterday, was apologetic and promised to investigate and resolve the issue as soon as possible.

Amir said the technical glitch between May 15 and May 20 caused a slight disruption to the system but it had since been resolved.

“Between May 15 and May 20, the system has been operationalised in stages so we can ensure we can (provide) service to the customers as fast as we can.

“By May 20, everything was back in operation. Some customers may have been billed for extra days (causing a hike in the bill),” he told the media.

Amir urged consumers to lodge a report if they noticed any discre­pancies in their bills.

He vowed that TNB would investigate and address their complaints.

Amir said in April alone, the utility company received 5,621 complaints but this almost doubled to 9,028 in May.

“This brings the total number of complaints to 14,469 reports and from this, 11,331 have been re­solved.

“We would also like to repeat our stand that TNB will keep its promise to investigate the reports.

“If there is evidence that we did overcharge, we will credit the amount back to our customers’ accounts,” Amir said.

He said a special task force, led by TNB’s chief retail officer Megat Jalaluddin Megat Hassan, had been formed to oversee the complaints and resolve the issue.

Megat Jalaluddin said that it usual­ly took about two weeks to credit the amount back to consumers but it could be delayed due to the large number of complaints received.

Amir said other reasons for the sudden surge in electricity bills include old and faulty TNB meters, replacement of new meters and increased usage in the consumer’s household.

He also assured consumers of uninterrupted electricity supply, especially during Hari Raya.

“To those who have lodged reports or ongoing investigations, we assure that the disconnection notice will be postponed for two weeks.

“We would like everyone to have a peaceful Hari Raya celebration,” he said.

Amir said the operation hours of TNB offices would be extended from 8am to 6pm from Monday to Saturday, except for public holidays.

As for the TNB Careline, the hours will be extended from 7am to 11pm every day including public holidays, except for Sunday.

This is to help facilitate complaints from consumers and to help resolve their billing issues as soon as possible.

On comments by Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin that TNB would be fined even after it rectifies the billing problem, Amir said at the moment the utility company would focus on fixing the problem.

“My focus is to resolve this issue, we will talk about other issues later. The consumers are our priority,” he said.

During an interview on 8TV’s Global Watch programme on Thursday, Yeo said the Energy Commission had already given TNB a warning letter and an instruction notice to resolve the problem.

Source link


Explain discrepancies in bills, TNB told



KUALA LUMPUR: Tenaga Nasional Bhd (TNB) should give a concrete explanation for the sudden discre­pancies in electricity bills and take holistic steps instead of just depending on complaints from users, say consumer groups.

Consumers Association of Penang (CAP) education officer N.V. Sub­barao said TNB, as the national utility company, must take responsibility instead of depending on consumers to come forward and lodge reports.

“TNB must do the due diligence. It will be unfair to those especially in the rural areas,” he said.

Federation of Malaysian Consu­mers Associations (Fomca) chief operations officer T. Saravanan said that while TNB wanted users to lodge complaints, the utility company needed to improve its customer service and response time.

He noted that TNB should explain why there was a technical glitch in its system.

“The problem should have been communicated to the public earlier and they should not have waited for the Energy Commission or Energy, Science, Technology, Environment and Climate Change Ministry to intervene,” he said.

He also noted that the Energy Commission should investigate the issue and publish its findings.

“An independent investigation team should be formed so that the findings won’t be biased.

“The Energy Commission should play an important role in protecting consumers,” said Saravanan.

Malaysian Islamic Consumer Association secretary-general Datuk Dr Ma’mor Osman said TNB’s explanation that the sudden increase in electricity bill was due to a technical glitch could not be accepted.

“The public cannot accept this as TNB has all the technology to check silly mistakes.

“TNB makes very high profits and they have monopolised the sector.

“If they do not give a satisfactory explanation, consumers will as­sume that they just want to make more money.

“If they know there is a glitch in the system, they need to inform all consumers.

“There is no point in blaming others for their wrongdoing,” he said.

Source link


Related posts:


  IN my last article, I took us along memory lane through the 60s and 70s when our education was world class. As I said, we prepared our



https://youtu.be/PDdFdvklQN0 https://youtu.be/PDdFdvklQN0https://youtu.be/PDdFdvklQN0 Minister: Technical and billing issues also ..




Unhappy lot: Some of the consumers making a report over their inaccurate electricity bill at the TNB counters.  MELAKA: Tenaga Na.



Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers. — Picture by Saw S...

TNB blames technical glitch! Explain discrepanccies in bills, TNB told

https://www.thestar.com.my/news/nation/2019/06/01/tnb-blames-technical-glitch/?jwsource=cl

https://youtu.be/M-Vm6k1Xud4

TNB to investigate complaints, urges consumers to lodge reports ...



KUALA LUMPUR: Tenaga Nasional Bhd (TNB) has admitted that a recent technical glitch is among the reasons for the sudden surge in utility bills.

TNB president and chief executive officer Amir Hamzah Azizan, who held a press conference yesterday, was apologetic and promised to investigate and resolve the issue as soon as possible.

Amir said the technical glitch between May 15 and May 20 caused a slight disruption to the system but it had since been resolved.

“Between May 15 and May 20, the system has been operationalised in stages so we can ensure we can (provide) service to the customers as fast as we can.

“By May 20, everything was back in operation. Some customers may have been billed for extra days (causing a hike in the bill),” he told the media.

Amir urged consumers to lodge a report if they noticed any discre­pancies in their bills.

He vowed that TNB would investigate and address their complaints.

Amir said in April alone, the utility company received 5,621 complaints but this almost doubled to 9,028 in May.

“This brings the total number of complaints to 14,469 reports and from this, 11,331 have been re­solved.

“We would also like to repeat our stand that TNB will keep its promise to investigate the reports.

“If there is evidence that we did overcharge, we will credit the amount back to our customers’ accounts,” Amir said.

He said a special task force, led by TNB’s chief retail officer Megat Jalaluddin Megat Hassan, had been formed to oversee the complaints and resolve the issue.

Megat Jalaluddin said that it usual­ly took about two weeks to credit the amount back to consumers but it could be delayed due to the large number of complaints received.

Amir said other reasons for the sudden surge in electricity bills include old and faulty TNB meters, replacement of new meters and increased usage in the consumer’s household.

He also assured consumers of uninterrupted electricity supply, especially during Hari Raya.

“To those who have lodged reports or ongoing investigations, we assure that the disconnection notice will be postponed for two weeks.

“We would like everyone to have a peaceful Hari Raya celebration,” he said.

Amir said the operation hours of TNB offices would be extended from 8am to 6pm from Monday to Saturday, except for public holidays.

As for the TNB Careline, the hours will be extended from 7am to 11pm every day including public holidays, except for Sunday.

This is to help facilitate complaints from consumers and to help resolve their billing issues as soon as possible.

On comments by Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin that TNB would be fined even after it rectifies the billing problem, Amir said at the moment the utility company would focus on fixing the problem.

“My focus is to resolve this issue, we will talk about other issues later. The consumers are our priority,” he said.

During an interview on 8TV’s Global Watch programme on Thursday, Yeo said the Energy Commission had already given TNB a warning letter and an instruction notice to resolve the problem.

Source link


Explain discrepancies in bills, TNB told



KUALA LUMPUR: Tenaga Nasional Bhd (TNB) should give a concrete explanation for the sudden discre­pancies in electricity bills and take holistic steps instead of just depending on complaints from users, say consumer groups.

Consumers Association of Penang (CAP) education officer N.V. Sub­barao said TNB, as the national utility company, must take responsibility instead of depending on consumers to come forward and lodge reports.

“TNB must do the due diligence. It will be unfair to those especially in the rural areas,” he said.

Federation of Malaysian Consu­mers Associations (Fomca) chief operations officer T. Saravanan said that while TNB wanted users to lodge complaints, the utility company needed to improve its customer service and response time.

He noted that TNB should explain why there was a technical glitch in its system.

“The problem should have been communicated to the public earlier and they should not have waited for the Energy Commission or Energy, Science, Technology, Environment and Climate Change Ministry to intervene,” he said.

He also noted that the Energy Commission should investigate the issue and publish its findings.

“An independent investigation team should be formed so that the findings won’t be biased.

“The Energy Commission should play an important role in protecting consumers,” said Saravanan.

Malaysian Islamic Consumer Association secretary-general Datuk Dr Ma’mor Osman said TNB’s explanation that the sudden increase in electricity bill was due to a technical glitch could not be accepted.

“The public cannot accept this as TNB has all the technology to check silly mistakes.

“TNB makes very high profits and they have monopolised the sector.

“If they do not give a satisfactory explanation, consumers will as­sume that they just want to make more money.

“If they know there is a glitch in the system, they need to inform all consumers.

“There is no point in blaming others for their wrongdoing,” he said.

Source link


Related posts:


  IN my last article, I took us along memory lane through the 60s and 70s when our education was world class. As I said, we prepared our



https://youtu.be/PDdFdvklQN0 https://youtu.be/PDdFdvklQN0https://youtu.be/PDdFdvklQN0 Minister: Technical and billing issues also ..



Unhappy lot: Some of the consumers making a report over their inaccurate electricity bill at the TNB counters.  MELAKA: Tenaga Na.



Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers. — Picture by Saw S...

Friday, May 31, 2019

TNB will still be fined, even after remedying high electricity charges

Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers. — Picture by Saw Siow Feng

https://youtu.be/Ap6DWFAg_gc

KUALA LUMPUR, May 31 — Energy supplier Tenaga Nasional Berhad (TNB) will still be fined even after it rectifies the billing problem which led to a sudden spike in electricity bills for consumers, minister Yeo Bee Yin has said.

Speaking in an interview during 8TV’s Global Watch programme yesterday, Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers.

“The Energy Commission has already given them (TNB) a warning letter, and instruction notice, they must resolve the problem within 30 days and all who complained must have fair treatment,” the minister of energy, science, technology, environment and climate change said in an excerpt of the interview that was made available on Global Watch’s official Facebook page.

Yeo said TNB had already violated the Energy Commission’s standard for service levels, and that the energy company would still be penalised even if they corrected their wrong.

“Even if you corrected your wrong, you did wrong, you will be fined,” she stressed in the interview conducted in Mandarin.

Yeo said the Energy Commission is currently doing an investigation to determine which provisions of the Electricity Supply Act to fine TNB under.

“Next week or the following week, we will announce the provisions for the fine and teach them a lesson,” she said.

She noted TNB’s status as being the sole company providing electricity here.

“Because TNB is actually the sole company, you want to buy electricity, if you are unhappy, you must still buy from it.

“So I told the Energy Commission, you must grow fangs, you must regulate, so although they will correct the wrong, but there will certainly be a fine,” she added.- Malay Mail

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TNB will still be fined, even after remedying high electricity charges

Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers. — Picture by Saw Siow Feng

https://youtu.be/Ap6DWFAg_gc

KUALA LUMPUR, May 31 — Energy supplier Tenaga Nasional Berhad (TNB) will still be fined even after it rectifies the billing problem which led to a sudden spike in electricity bills for consumers, minister Yeo Bee Yin has said.

Speaking in an interview during 8TV’s Global Watch programme yesterday, Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers.

“The Energy Commission has already given them (TNB) a warning letter, and instruction notice, they must resolve the problem within 30 days and all who complained must have fair treatment,” the minister of energy, science, technology, environment and climate change said in an excerpt of the interview that was made available on Global Watch’s official Facebook page.

Yeo said TNB had already violated the Energy Commission’s standard for service levels, and that the energy company would still be penalised even if they corrected their wrong.

“Even if you corrected your wrong, you did wrong, you will be fined,” she stressed in the interview conducted in Mandarin.

Yeo said the Energy Commission is currently doing an investigation to determine which provisions of the Electricity Supply Act to fine TNB under.

“Next week or the following week, we will announce the provisions for the fine and teach them a lesson,” she said.

She noted TNB’s status as being the sole company providing electricity here.

“Because TNB is actually the sole company, you want to buy electricity, if you are unhappy, you must still buy from it.

“So I told the Energy Commission, you must grow fangs, you must regulate, so although they will correct the wrong, but there will certainly be a fine,” she added.- Malay Mail

Source link


Read more: 

TNB customers seek explanation on higher-than-normal bill charges ...



Possible technical error behind 'unusually high' electricity bill charges ...



 

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TNB to re-credit those overcharged

 



Negligence, Technial among TNB faults



Thursday, May 30, 2019

TNB to re-credit those overcharged

Unhappy lot: Some of the consumers making a report over their inaccurate electricity bill at the TNB counters. 

MELAKA: Tenaga Nasional Bhd (TNB) has promised to re-credit the excess amount into the bills if consumers have been overcharged.

In a statement, the company said it viewed seriously the concerns of consumers over the drastic increase in their bills and was committed to resolving the issue.

It said it would ensure every complaint was investigated and follow-up action taken.

“This includes returning the excess amount if indeed they have been overcharged. It will be re-credited into the customers’ bills,” it said, adding that it would continue to cooperate with the Energy Commission.

TNB said a comprehensive effort was being carried out to thoroughly resolve the issue.

“This includes helping customers with high bills to personally address their grouses at the nearest TNB outlet or contact the TNB CareLine at 1-300-88-5454.

“We appreciate all the grouses, complaints and feedback and are focusing on finding ways to resolve these,” it said as it apologised to customers.

Meanwhile, yesterday, more than 300 people lodged complaints over their electricity bills in the first three hours of the TNB counters being opened at its headquarters in Jalan Banda Kaba here.

Some 30 counters were set up to take complaints from consumers, who lined up before the office opened.

On Tuesday, the counters, which were opened for 11 hours, took in 560 complaints.

The counters will remain open until tomorrow.

On Tuesday, Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin said negligence and technical fault as well as billing for electricity usage for over 30 days, instead of the standard 30 days, had caused electricity bills to spike for certain consumers.

She also said the complaints were from nationwide and not just in Melaka, where it is among the pioneer states to adopt TNB’s smart meter project.

In another statement, TNB denied a viral message on social media that its board of directors had received a government directive to increase electricity tariffs by 30%.

It said it did not have among its staff the name of the person who had purportedly written the message.

It said electricity tariffs were decided by the commission.

Source link


Read more: 

Related posts:

Negligence, Technial among TNB faults



TNB to re-credit those overcharged

Unhappy lot: Some of the consumers making a report over their inaccurate electricity bill at the TNB counters. 

MELAKA: Tenaga Nasional Bhd (TNB) has promised to re-credit the excess amount into the bills if consumers have been overcharged.

In a statement, the company said it viewed seriously the concerns of consumers over the drastic increase in their bills and was committed to resolving the issue.

It said it would ensure every complaint was investigated and follow-up action taken.

“This includes returning the excess amount if indeed they have been overcharged. It will be re-credited into the customers’ bills,” it said, adding that it would continue to cooperate with the Energy Commission.

TNB said a comprehensive effort was being carried out to thoroughly resolve the issue.

“This includes helping customers with high bills to personally address their grouses at the nearest TNB outlet or contact the TNB CareLine at 1-300-88-5454.

“We appreciate all the grouses, complaints and feedback and are focusing on finding ways to resolve these,” it said as it apologised to customers.

Meanwhile, yesterday, more than 300 people lodged complaints over their electricity bills in the first three hours of the TNB counters being opened at its headquarters in Jalan Banda Kaba here.

Some 30 counters were set up to take complaints from consumers, who lined up before the office opened.

On Tuesday, the counters, which were opened for 11 hours, took in 560 complaints.

The counters will remain open until tomorrow.

On Tuesday, Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin said negligence and technical fault as well as billing for electricity usage for over 30 days, instead of the standard 30 days, had caused electricity bills to spike for certain consumers.

She also said the complaints were from nationwide and not just in Melaka, where it is among the pioneer states to adopt TNB’s smart meter project.

In another statement, TNB denied a viral message on social media that its board of directors had received a government directive to increase electricity tariffs by 30%.

It said it did not have among its staff the name of the person who had purportedly written the message.

It said electricity tariffs were decided by the commission.

Source link


Read more: 

Related posts:


TNB blames technical glitch! Explain discrepanccies in bills, TNB told



TNB will still be fined, even after remedying high electricity charges



Negligence, Technial among TNB faults